All complaints will be acknowledged in writing within 5 working days of receipt.
All complaints will be investigated and responded to within 21 working days of receipt. The procedure may specify that additional time may be required on occasions, in which case the complainant should be notified of this in writing.
The investigation will be carried out by somebody other than the mediator that the complaint relates to.
If the response is not accepted, the complainant can appeal to the CMC. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for–thepublic/complaints/
“I used their services. They came across as extremely professional. They managed to resolve our issues, and I would not hesitate to recommend them.”
Mujtaba Virani • Birmingham
Excellent, helpful and professional from start to finish. Highly recommended to assist in dispute mediation.
Riaz - London
Thanks for all your help. Brilliant service, really recommend.