All complaints will be acknowledged in writing within 5 working days of receipt.
All complaints will be investigated and responded to within 21 working days of receipt. The procedure may specify that additional time may be required on occasions, in which case the complainant should be notified of this in writing.
The investigation will be carried out by somebody other than the mediator that the complaint relates to.
If the response is not accepted, the complainant can appeal to the CMC. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for–thepublic/complaints/
“I used their services. They came across as extremely professional. They managed to resolve our issues, and I would not hesitate to recommend them.”
Mujtaba Virani - Birmingham
Excellent, helpful and professional from start to finish. Highly recommended to assist in dispute mediation.
Riaz - London
Thanks for all your help. Brilliant service, really recommend.
Excellent service and very professional.
This is an excellent firm offering Disputes Mediation services at very good prices. All of the solicitors and staff that I have dealt with have been knowledgeable, approachable and effective. I would highly recommend using Disputes Mediation.
Muhammad Abdul Rab Khan
Mediation was very helpful. Our mediator was always very professional. We would highly recommend Disputes Mediation to everyone especially to all Estate Agents who have issues with tenants.
Midlands Estate Agents, Midlands Estate Agents
Disputes Mediation gained my trust as a client to where I could rely on them as mediators. My experience with Disputes Mediation was positive, pleasant and professional.
I received a quick response and went through the consultation process at ease. It was very informative, objective and I will not hesitate in using the services in future. Thank You!
Very professional and ethical service providers; no doubt they know the skills of resolving the disputes. I can say without any hesitation that Dispute Mediation are the best Mediation service provider and their charges are very reasonable.
Highly recommended. Fast and reliable
I highly recommend Disputes Mediation if you ever require Mediation.
My dispute was handled in a professional and confidential manner and everything was resolved in a timely and effective manner.
Thank you for everything.
A professional, confidential and valued service provided. Flexible around my work shifts too as a bonus.
Excellent service provided and would highly recommend to everyone.
Highly recommended. Mediation was very helpful.
Sheroon Pasha, Your Content Goes Here
Professional service provided – helped resolve my dispute effectively in very little time.
Excellent mode of understanding of the dispute. Quick, efficient and effectively done in sorting the dispute out.
Thanks a lot..
Excellent service provided. Well experience and very knowledgeable in how to handle my case. I was happy with how the matter was concluded. stress-free and easy process. Thanks again