My ex was the one who started this process. I felt scared and anxious because he was always better educated than me and made me believe that the system wasn't designed for people like me. When I received my first email from Rosie, I was cautious and defensive. I didn't know much about mediation, and with my dyslexia, the emails seemed overwhelming. Rosie's sweet and calm demeanor helped reduce my anxiety. Meeting with the mediator, Andrew, was the next challenge. I expected him to be harsh and cutthroat, but he was unbiased and non-judgmental, which was a pleasant surprise. Andrew took the time to explain his role and what to expect, easing my anxiety. Dealing with a sneaky ex who could attack at any moment kept me on edge. The first mediation meeting with the mediator and my ex was an experience worth a whole new chapter. Andrew's professionalism and intelligence shone through as he caught the contradictions in my ex's claims. This organisation truly helped me understand the situation and their vigilance made it difficult for anyone to manipulate them.